Returns & Exchanges... You may return anything purchased from the Gretsch Online Store for an exchange or a refund (except for used parts!), within 30 days of receipt, if you are not completely satisfied. All returns must have prior authorization and must have an RA (Return Authorization) number printed on the returns shipping label. All unauthorized returns or items returned without an RA may be refused. Return shipping charges are your responsibility; unless the return results from an error on our part (i.e. you received a wrong, defective or damaged product). Merchandise must be returned in its original box or packaging. Return Procedure... If for any reason you need to return an item and wish to obtain a Return Authorization (RA), please e-mail the Gretsch Online Store Customer Service Department or call 800-856-9801. Please be prepared to supply your Invoice Number, Order Number or Delivery Number as well as the name on, and the credit card used in, the transaction. (Note: The phone number and E-mail address above are for Gretsch Online Store Customer Service issues only. The Gretsch Online Store Customer Service Dept. is not equipped to handle general Gretsch inquiries. For any other questions please call Gretsch's Consumer Relations Department at 480-596-7195.) Upon receiving your Return Authorization (RA) number from the Online Store Customer Service Department; simply fill out the returns sheet/shipping label that accompanied your order explaining why you are making the return. Box up your merchandise in the original packaging with the returns sheet enclosed and send it back to us, postage paid, using the shipping label that is located at the bottom of the returns sheet. It's that easy! If you no longer have your returns sheet/shipping label, click here to download one. Once we have received your returned item(s), we will process your request in a timely fashion. If you have indicated that you wish to make an exchange or need a replacement, we will initially provide a credit for the original order, then create a new order and charge your credit card again. Exchanges and replacements are subject to product availability. If the item is no longer available, we will issue a credit to the card account used in the initial transaction. *Please note that we are currently able to deliver orders within the United States only. Click here to learn more.